Citations:skill


 * 1678 — John Bunyan. The Pilgrim's Progress.
 * Why, in yonder village — the village is named Morality — there dwells a gentleman whose name is Legality, a very judicious man, and a man of very good name, that has skill to help men off with such burdens as thine are from their shoulders: yea, to my knowledge, he hath done a great deal of good this way; ay, and besides, he hath skill to cure those that are somewhat crazed in their wits with their burdens.
 * So he said that he would shew me a better way, and short, not so attended with difficulties as the way, Sir, that you set me in; which way, said he, will direct you to a gentleman's house that hath skill to take off these burdens, so I believed him, and turned out of that way into this, if haply I might be soon eased of my burden.
 * Then said the Shepherds one to another, Let us here show to the Pilgrims the gates of the Celestial City, if they have skill to look through our perspective glass.


 * 2002, Skills based routing method and system for call center:
 * Agents can be available to take calls for several skills at the same time. For example, an agent who speaks both English and Spanish can be available simultaneously to take a call requiring either language.


 * 2004 CMS Skill report vs VDN report - ASA
 * The VDN is the usually the first entry point for a call into the Avaya switch. Each VDN has a call vector, which has a series of steps that tells the call what to do. If the first step in the call vector is the "queue to skill ###" step, the ASA would be the same. But if the "queue to skill ###" step is further down in the call vector after announcements, or prompts, etc, the ASA will be different. The ASA does not start for the split/skill until the call reaches the "queue to skill ###" step in the call vector.