IBM Pollyanna Principle

Etymology
From, and in reference to the technology company.

Proper noun

 * 1) The axiom that "machines should work; people should think".
 * e.g. machines should do all the hard work, freeing people to think (hence the reference to Pollyanna)
 * e.g. most of the world's major problems result from machines that fail to work, and people who fail to think.